FAQ
Do you serve outside of the US ?
No, We are not serving outside of USA.
Shipping and Handling
Shipping and handling time is 3-5 business days.
Delivery
Delivery time is approximately 1-5 days after shipment
How Can I Make Changes With My Order ?
Please submit your order number and state the changes you want to make .
How Can I Track My Order ?
Please provide your e mail address and your order number. We will get back to you shortly !
How Can I Cancel My Order ?
Please provide the order number, Name/Last Name and submit your e mail address. It usually takes 5-7 days to receive a refund . If this is a customized order, we can't guarantee your refund .
What Is Your Return Policy?
The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for: Custom or personalized orders. Perishable products (like food or flowers) Digital downloads and prints
What should I do if my order shows delivered on the system, but I have not received it.
If your tracking show the package as delivered, but you can't locate it, we recommend waiting 1 day . Some shipping carriers scan the tracking before the actual delivery date.
If it has been more than 1 business day:
- Look your surroundings, the porch, garage, back door, your neighbor's front door
- Check if a family member received it when you are not home
- Check the shipping address, if it is accurate or not